How to add new user and phone number to Vonage Phone System
1. Add new user to the AP-Vonage-Users Security Group in AD and wait for it to sync.
2. Open Vonage Admin Portal and find user account.
3. Click on user and select Extensions
4. Select Assign Extension and choose any available extension for now.
5. Uncheck Send Voicemail PIN and Click on Save & Update if this window is prompted.
6. Select office Location.
7. Select an available Available Phone Number, then change the extension number to the same last 4 numbers as the phone number selected.
If there are no numbers available, submit a ticket in the VBC Community Hub for a new number (for the US only).
If other than the US...
Email: diandra.staropoli@vonage.com
Subject: Request for a new VBC phone number
Message: Request for a new VBC phone number for the (city) location. (acct: Proponent Kirkhill).
