Is my ticket an Incident or a Service Request?

Incident: When you're blocked by an error or some other event that prevents you from continuing your operational processes, then you register an Incident Ticket. Service Request: When you want IT to perform some function for you that you cannot do yourself, then you register a Service Request Ticket. In this case you can choose from a wide range of pre-defined services we can perform for you, and we will ask specific information that is required to complete it successfully. For your convenience these Service Requests have been categorized so you can select more easily, and you can use the search box to find what service you need.